Engage & Communicate

Streamline your communication and empower your customers

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Customer Management

Market Segment 1

360° Customer View

Integrated with our billing and market messaging layers, the customer management platform provides a full 360° view of the customer from one single data source. Using task based workflows, back office teams and customer service agents can work together to resolve exceptions quickly and effectively. Permission led configuration and configurable workflows provide clear lines of responsibility and actionable instructions written in a language each team can understand.

Market Segment 03

Self-Serve

"Our self-serve portals cater for both B2C and B2B markets, with partner portals for TPIs and customer portals for end-consumers. Our partner potral enables TPIs to sign-up, onboard, and manage their portfolio directly - a fully digital experience that gives TPIs real-time visibility and insight into their customers, both during onboarding and in-life. Interactive trackers provide visibility of the sales and registration process, with access to exceptions and tasks as if they were the supplier - improving success rates and reducing the cost-to-serve. Customers are also empowered through fully digital self-serve potrals that enable them to carry out online contracting, DD amends, view secure messages, submit meter readings, update their contact details, and view their bills and other documents."

Man With Circles For Product

Communication & Fulfillment

"Engage your customers across multiple channels – from email and print through to web-chat and secure messaging. For group accounts, itnelligent tagging allows communications to be sent to the right recipient. Out of the box template editor to enable marketing teams to edit and create communication templates on the fly, with live WYSIWYG and HTML editors for full brand customisability."

Product Features

1

Sale & Sign-Up

Quote, validate and onboard new customers with integrations to PCWs, data validation APIs and a sign-up workflow to streamline customer onboarding.

2

Single view of the truth

Integrated with the rest of our solution, one data source ensures a consistent customer experience

3

Omnichannel

Web-chat, email, secure-message, print, and self-serve to engage with your customer.

4

Customisable

In-built template editors for all customer communications. No more change requests.

5

Fully digital

Enable a lower cost-to-serve and empower your customer with a fully digital user experience

6

Responsive

Fully responsive applications, compatible with mobile devices and tablets through to desktop.

Associated linked products

Find out more

Want to find out more about how our products and services could help your business? Arrange a call back from one of our sales representatives to find out more about our products and services