Integrated with our billing and market messaging layers, the customer management platform provides a full 360° view of the customer from one single data source. Using task based workflows, back office teams and customer service agents can work together to resolve exceptions quickly and effectively. Permission led configuration and configurable workflows provide clear lines of responsibility and actionable instructions written in a language each team can understand.
"Our self-serve portals cater for both B2C and B2B markets, with partner portals for TPIs and customer portals for end-consumers. Our partner potral enables TPIs to sign-up, onboard, and manage their portfolio directly - a fully digital experience that gives TPIs real-time visibility and insight into their customers, both during onboarding and in-life. Interactive trackers provide visibility of the sales and registration process, with access to exceptions and tasks as if they were the supplier - improving success rates and reducing the cost-to-serve. Customers are also empowered through fully digital self-serve potrals that enable them to carry out online contracting, DD amends, view secure messages, submit meter readings, update their contact details, and view their bills and other documents."
"Engage your customers across multiple channels – from email and print through to web-chat and secure messaging. For group accounts, itnelligent tagging allows communications to be sent to the right recipient. Out of the box template editor to enable marketing teams to edit and create communication templates on the fly, with live WYSIWYG and HTML editors for full brand customisability."
Quote, validate and onboard new customers with integrations to PCWs, data validation APIs and a sign-up workflow to streamline customer onboarding.
Integrated with the rest of our solution, one data source ensures a consistent customer experience
Web-chat, email, secure-message, print, and self-serve to engage with your customer.
In-built template editors for all customer communications. No more change requests.
Enable a lower cost-to-serve and empower your customer with a fully digital user experience
Fully responsive applications, compatible with mobile devices and tablets through to desktop.
Pre-accredited energy companies, ready for Controlled Market Entry (CME)Learn More
DTN, DTC, IX, and DCC ready market messaging - highly automated, with error handling and exception workflowsLearn More
Charging and statementing, from fixed products and single sites through to complex groups and flex productsLearn More
Leading SaaS platform for any size of organisationLearn More
Unique in the industry. Meter-level reconciliation of settled and billed volumes to identify revenue leakageLearn More
Customer level cost and margin reporting to facilitate performance reporting and optimisationLearn More
Real-time analytics platform providing customer, market and operational insightLearn More
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