Engage & Communicate

Streamline your communication and empower your customers

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Customer Management

Market Segment 1

360° Customer View

Integrated with our billing and market messaging layers, the customer management platform provides a full 360° view of the customer from one single data source. Using task based workflows, back office teams and customer service agents can work together to resolve exceptions quickly and effectively. Permission led configuration and configurable workflows provide clear lines of responsibility and actionable instructions written in a language each team can understand.

Market Segment 03

Self-Serve

Our self-serve portals cater for both B2C and B2B markets, with partner portals for TPIs and customer portals for end-consumers. TPIs can sign-up, on-board, and manage their portfolio directly, with real-time visibility and insight into their customers - improving success rates and reducing the cost-to-serve.

Customers are also empowered through fully digital self-serve portals that enable them to carry out online contracting, DD amends, view secure messages, submit meter readings, update their contact details, and view their bills and other documents.

Man With Circles For Product

Communication & Fulfillment

Engage your customers across multiple channels – from email and print through to web-chat and secure messaging. For group accounts, intelligent tagging allows communications to be sent to the right recipient.

Out of the box template editor to enable marketing teams to edit and create communication templates on the fly, with live WYSIWYG and HTML editors for full brand customisability.

Product Features

1

Sale & Sign-Up

Quote, validate and onboard new customers with integrations to PCWs, data validation APIs and a sign-up workflow to significantly improve data quality and streamline customer on-boarding.

2

Single view of the truth

Integrated with the rest of our solution, one data source enables collaboration amongst back-office teams and a consistent experience for the end customer.

3

Multi-channel

Engage your customer across multiple mediums with support for web-chat, email, secure-message, print, and self-serve.

4

Customisable

In-built template editors for all customer communications. No more change requests.

5

Fully digital

Enable a lower cost-to-serve and empower your customer with a fully digital user experience.

6

Responsive

Fully responsive applications, compatible with mobile devices and tablets through to desktop.

Associated Products

Find out more

Want to find out more about how our products and services could help your business? Arrange a call back to find out more about our products and services.