Event driven and utilising the power of cloud technology, the billing engine calculates charges based on the latest available information as and when it is received, meaning no more batch processing ahead of a major bill run – from single-site fixed billing through to bespoke flex & pass-through products
All our statements are Ofgem compliant across all energy products, from fixed NHH through to HH Flex & Pass-through. For complex group hierarchies, ENSEK’s billing engine supports 1 to M parent to child relationships, and the ability to consolidate multiple MPANs and sites up to a single invoice with a bespoke bill format. Exceptions at site level do not impact the production of the overall group bill. Defined billing windows trigger automated prompts to the customer for meter reads (where applicable), with in-built read validation and exception tasks to manage out of tolerance customer reads. On production of the statement, a secure message is sent to the customer notifying them of the bill being available on their self-serve portal.
There are multiple pre-existing integrated payment solutions available through our partners, covering Direct Debit and Variable Direct Debit, as well as the capability to record and manage other non-standard payments such as BACS, Cheque, PayPal, and card. Our Direct Debit adequacy solution facilitates regular assessment of the Customer’s monthly Direct Debit payment against the view of customer and industry meter readings. Recommended increases/reductions in monthly payment values are scheduled as tasks allowing automated communication of low increases through fulfilment channels and outbound customer service contact on higher increases.
Ofgem compliant statements for all energy products
Flex, pass-through and group bills are supported as standard
Automated and proactive communication journeys built around the billing cycle
A real-time view of billing based on the latest available data.
RESTful APIs available to handle bespoke line-item charges
Automated validation on value or volume to flag exceptional bills to service agents before they reach the customer
Pre-accredited energy companies, ready for Controlled Market Entry (CME)Learn More
DTN, DTC, IX, and DCC ready market messaging - highly automated, with error handling and exception workflowsLearn More
Omnichannel communications module and self-serve portals to streamline engagement, and a 360° view of the customer for service agentsLearn More
Leading SaaS platform for any size of organisationLearn More
Unique in the industry. Meter-level reconciliation of settled and billed volumes to identify revenue leakageLearn More
Customer level cost and margin reporting to facilitate performance reporting and optimisationLearn More
Real-time analytics platform providing customer, market and operational insightLearn More
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