ENSEK’s analytics platform provides a real-time and historic view of all your data. Analyse trends, spot issues before they materialise, and better understand your customers. Act and react more quickly to your customers demands and provide a better customer experience. Profile behaviour using machine learning and propensity modelling to engage your customers better.
Using machine learning to profile your customer base, the market insight module provides analysis so that you can target your marketing and engage with your customers as effectively as possible.
A complete overview of your systems performance, including billing and operational activity, plus MI & controls to monitor our performance against contract through interactive SLA’s and KPI dashboards. Taking a feed from the performance management, regulatory reporting tracks and monitors regulatory performance and provides proactive alerts when close to thresholds or submission deadlines.
Event driven analytics to povide instantaneous feedback
Built with a layer of abstraction from our core systems to ensure zero impact on performance
Valuable insight on customer behaviour, value, and propensity to enable better decision making
View and monitor performance across your portfolio, our system, and industry regulation
Automated identification and flagging of exceptions
Utilisation of ML principles such as propensity modelling to enable better preventative and proactive customer engagement.
Pre-accredited energy companies, ready for Controlled Market Entry (CME)Learn More
DTN, DTC, IX, and DCC ready market messaging - highly automated, with error handling and exception workflowsLearn More
Charging and statementing, from fixed products and single sites through to complex groups and flex productsLearn More
Omnichannel communications module and self-serve portals to streamline engagement, and a 360° view of the customer for service agentsLearn More
Leading SaaS platform for any size of organisationLearn More
Unique in the industry. Meter-level reconciliation of settled and billed volumes to identify revenue leakageLearn More
Customer level cost and margin reporting to facilitate performance reporting and optimisationLearn More
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