About the Role
This role sits at the heart of ENSEK’s infrastructure and support operation. It is one of the key roles that makes the business tick.
You will bring valuable database and programming skills to the table, with the opportunity to use modern cloud technologies. You will be able to query and join database tables together to find answers to problems (so SQL is a must), and update records where applicable to resolve client requests. For more complex issues or ones that will require some form of development you will be required to liaise with the 2nd line support and development teams and handle the communication back to the business.
Day to Day Responsibilities
Helping customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
Referring difficult cases to the 2nd line support team and communicating resolutions back to the customer.
Working through service desk tickets, solving them as you go, referring more complex ones as and when needed.
Referring development issues to the development team and project managers and be responsible for communication back to the clients when appropriate.
Performing tasks on the production systems that the clients may not be able to resolve themselves.
It’s an old cliché but you will consider yourself a people person, as relationship building is very important. Working with and through others is key.
You’d need to be a proper self-starter. We trust people to get on with their jobs and don’t over manage them.
We aren’t overly corporate either, so you’ll need to get your hands dirty and get stuck in.
We’d be interested to speak to those who are currently service desk analysts, application support analysts or technical support analysts. You'll have a can-do attitude, be a natural problem solver and have a customer focussed, 'how can I help you' approach to your work.
Working at ENSEK
It’s probably better we just let our employees tell you what it’s like to work here.
‘It’s a proper team’.
‘No red tape’.
‘You can make things happen’.
‘The coffee machine is great and free!’
‘Everyone knows everyone’.
‘Professional but informal’.
‘There is a treat each month’
‘Great city centre location’.
‘There are loads of opportunities to do more than your normal job’.
‘Everyone gets a day off on their birthday!’