Blog

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Who owes who?

In the headlines this week has been the £1.5bn potentially owed to customers due to Suppliers’ management of monthly Direct Debit payments, ...

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Am I with you yet?

With switching hitting the headlines again, getting customers over the line is more important than ever. Differing supplier policies, meter...

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ENSEK comments on Ofgem customer satisfaction report

Responding to the report put out by Ofgem today on customer complaint handling across all energy suppliers, Jon Slade, chief executive of EN...

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Survival of the quickest

Last month (March) saw a record number of consumers switching electricity supplier, with nearly half a million jumping ship, and half of tho...

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The Authority to Compete?

With the final CMA findings being published last week, and PWC claiming there may be a legal case for the lack of change from the provisiona...

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The Stress Factor

With calls from Green Energy to introduce “stress testing” of new suppliers, we take a look at the reasons behind this call to action, what ...

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Bye Bye Back Billing?

With calls from the Citizens Advice Bureau to “radically reduce” the length of time suppliers can “back bill”, or to scrap the concept all t...

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Choice is not the issue

In relation to many comparable markets – telco, broadband and the like – the choice of energy suppliers available to UK households and busin...

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The Energy Market Needs You!

A government report has called for increased competition in the UK energy industry, with customer engagement still low despite the highest n...

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But I pay as I go?

As “pay as you go” or pre-payment customers become increasingly more appealing to suppliers, we look at some of the underlying factors as to...

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Rules? What rules?

Over the last few years we have seen a huge increase in the numbers of new entrants entering the energy market. New entrants play an import...

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Quality over Quantity?

Our nation’s suspicions around “getting what you pay for” may now be a thing of the past. With most families feeling the financial pinch, co...

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