Blog

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Jon Slade comments on Ofgem customer switching announcement

Today’s announcement by Ofgem is a positive step for customers and industry alike. The main barriers to switching are systems and processes...

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EFR – Avoiding the “naughty step”

With significant focus on the barriers to entry in becoming an energy supply business, we look at some of the further complexities and oblig...

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Power to the people

With the announcement from London Mayor Sadiq Khan that they plan on following Nottingham and Bristol Councils footsteps in becoming an ener...

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Accounting practice in the energy sector: revenue recognition

Current revenue recognition accounting practices are too costly and diminish trust in the energy industry, says Richard Hill, Head of Financ...

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Who owes who?

In the headlines this week has been the £1.5bn potentially owed to customers due to Suppliers’ management of monthly Direct Debit payments, ...

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Am I with you yet?

With switching hitting the headlines again, getting customers over the line is more important than ever. Differing supplier policies, meter...

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ENSEK comments on Ofgem customer satisfaction report

Responding to the report put out by Ofgem today on customer complaint handling across all energy suppliers, Jon Slade, chief executive of EN...

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Survival of the quickest

Last month (March) saw a record number of consumers switching electricity supplier, with nearly half a million jumping ship, and half of tho...

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The Stress Factor

With calls from Green Energy to introduce “stress testing” of new suppliers, we take a look at the reasons behind this call to action, what ...

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The Authority to Compete?

With the final CMA findings being published last week, and PWC claiming there may be a legal case for the lack of change from the provisiona...

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Choice is not the issue

In relation to many comparable markets – telco, broadband and the like – the choice of energy suppliers available to UK households and busin...

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But I pay as I go?

As “pay as you go” or pre-payment customers become increasingly more appealing to suppliers, we look at some of the underlying factors as to...

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