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ENSEK comments on Ofgem customer satisfaction report

Responding to the report put out by Ofgem today on customer complaint handling across all energy suppliers, Jon Slade, chief executive of EN...

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Survival of the quickest

Last month (March) saw a record number of consumers switching electricity supplier, with nearly half a million jumping ship, and half of tho...

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The Authority to Compete?

With the final CMA findings being published last week, and PWC claiming there may be a legal case for the lack of change from the provisiona...

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The Stress Factor

With calls from Green Energy to introduce “stress testing” of new suppliers, we take a look at the reasons behind this call to action, what ...

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Bye Bye Back Billing?

With calls from the Citizens Advice Bureau to “radically reduce” the length of time suppliers can “back bill”, or to scrap the concept all t...

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Choice is not the issue

In relation to many comparable markets – telco, broadband and the like – the choice of energy suppliers available to UK households and busin...

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The Energy Market Needs You!

A government report has called for increased competition in the UK energy industry, with customer engagement still low despite the highest n...

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But I pay as I go?

As “pay as you go” or pre-payment customers become increasingly more appealing to suppliers, we look at some of the underlying factors as to...

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Rules? What rules?

Over the last few years we have seen a huge increase in the numbers of new entrants entering the energy market. New entrants play an import...

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Quality over Quantity?

Our nation’s suspicions around “getting what you pay for” may now be a thing of the past. With most families feeling the financial pinch, co...

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Energy: the next step for telecoms?

The race to become THE supplier of services to the UK’s homes began some time ago, initially one bill for both gas and electricity from one ...

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The Energy Blockchain

For most of us in the energy industry the phrase ‘blockchain’ probably doesn’t ring any bells, but it has the potential to turn the market u...

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